The successful candidate will be part of Singapore Sales (Cargo) team that is involved in maximising Sales revenue from freight forwarders to meet performance indicators (e.g. revenue, loads and load factor) for the station set by Sales & Marketing Division.

Job Requirements

Revenue/ tonnage performance 

• Monitor forwarders’ performance and gather spanet intelligence on competitor activities/ key accounts to facilitate the formulation of appropriate sales strategies. 
• Engage forwarders regularly to strengthen business relationship and willing to meet customers’ occasional requests outside office hours.
• Action on Cargo Space Management (CSM) requests for adhoc support on weak flights by contacting forwarders for more supports
• Monitor and review forwarders allocation utilization with Sales Managers.
• Gather spanet intelligent from the forwarders on the cargo situation and demand locally

Account management function

• Primary contact for a number of key forwarders and take responsibility for their performance.
• Respond to SQ appointed forwarders and SIN based GSAs requests for quotation (RFQ) for adhoc shipments via SFM/email/calls.
• Liaise with SIN reservation to secure space for shipments. Escalate to Sales Manager and NPM team to secure space for shipments.
• Consolidate forwarder’s allocation requests and request allocation from the respective Supervisors regions in charge and Sales Managers
• Inform forwarders for  space allocation revisions or changes as and when required

Operational matters and other duties

• Work closely with operational department to check on loadability of shipment and space requirements before requesting for space to CSM
• Liaise with destination stations to check on technical requirements. Eg: security arrangement at destination, onward trucking at destination, flatbed truck and crane availability, MDL weight limit, clearance time at destination etc
• Liaise with internal departments to check on pricing matters. Eg; Cost of onward trucking, cost of interline arrangement, early lodge in charges, cool room charges.
• Coordinate and work closely with various departments to secure additional capacity, plan trucking arrangements and charters.
• Update Sales Force Mobility on the adhoc booking and shipments’ status
• Work with Sales Support team to prepare contracts
• Work with accounts to investigate and verify post flight billing disputes.
• Assist forwarders on IT system matters such as FHL/FWB messaging procedures.

Requirements

• Diploma holder in Logistic, Marketing, Business or Sales-related courses 
• Experience in air cargo industry, with Sales & Accounts servicing experience.  
• Preferably with driver’s license and own vehicle
• Knowledge of local air cargo operations
• System knowledge and IT skills (eg: MS words, excel, SFM, and etc)
• Possess good communication and interpersonal skills
• Good negotiation and analytical skills
• Good interpersonal skills
• Customer-focused and service-oriented
• Ability to persuade

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.