Station Operations Representative CHN

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

This position is based in Beijing Capital International Airport (PEK).

Job overview and responsibilities

• Support standard work to achieve On Time and safe performance.
• Routine customer and ramp service duties and responsibilities. In addition, SOR may perform other duties as assigned and may perform other functions within the scope of their duties to meet station operating needs.
• Responsible for delay prevention and cancel impact mitigation, through issue resolution, or escalation to station leadership as required.
• Primary operational contact for all internal and external partners.
• Prepare and compile flight departure paperwork as needed, audit and file flight paperwork and fuel service records.
• Support and assist in planning and coordinating irregular operations including Long Tarmac Delay situations and reporting.
• Assist in arranging passenger protection, ground transportation, hotel accommodations and related services during irregular operations.
• Routine customer and ramp service duties and responsibilities. In addition, an SOR may perform other customer service duties as assigned and may perform other functions within the scope of their duties to meet station operating needs.
• Update Flight Information in all applicable programs.
• Prepare flight documents including operational briefing package, loading instructions etc. to aircraft.
• The position will require multi-tasking in communicating and coordinating with multiple parties including the NOC, local airport authority and working with multiple systems.
• Interact with customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. Provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
• Coordinating and communicating aircraft gate assignments, flight delays, aircraft equipment and other related functions.
• Monitoring and coordinating information for baggage connections, flight onload/offload instructions and disseminates final outbound load data for downline station use and company statistical reports.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.