Position Summary

JOB PURPOSE

The main responsibilities are answering calls, performing administrative tasks, welcoming guests, arranging meeting rooms and supporting the work of the Human Resources department

MAIN DUTIES 

1. Receive incoming calls from customers and respond to their inquiries.

2. Transfer calls to the appropriate departments when necessary.

3. Manage visitor reception at the office.

4. Receive official documents and forward them to the relevant departments.

5. Send official documents as requested by the company.

6. Monitor daily meal portions in the canteen.

7. Reserve meeting rooms for guests and departmental staff.

8. Support the execution of communication programs and events.

9. Handle procedures for candidates attending interviews, including recording personal information and arranging seating.

10. Provide stationery to all departments.

11. Coordinate uniform issuance for staff.

12. Handle onboarding procedures for new employees, including taking photos and issuing ID cards.

13. Prepare payment requests for all expenses of the Administration and Human Resources Department.

14. Support other tasks from HR Manager and Leader.

KEY ACCOUNTABILITIES

1. Always handle incoming customer calls and transfer them to the appropriate departments as needed, ensuring prompt communication of important information.

2. Warmly greet visitors to ensure a positive experience. For strict access control, record client information in the system, issue an access card, notify the relevant departments to receive the guests, and provide personal protective equipment if entering production areas.

3. Receive letters and official documents from the Security Department, record their details, and promptly forward them to the relevant departments.

4. Check and record employees’ daily meal counts; monitor actual quantities to support monthly reconciliation and payment.

5. Receive meeting room booking requests from departments; flexibly allocate rooms according to needs and participant numbers, ensuring no scheduling conflicts.

6. When candidates arrive for interviews or onboarding, record personal information, arrange an appropriate waiting area, and provide required safety equipment.

7. Process all payment requests with clear, justified reasons, and record the details to support annual expense management for the Administration–Human Resources Department.

8. Provide HR-related support with flexibility, responsiveness and strict confidentiality.

JOBHOLDER REQUIREMENTS

1. The Degree Of Associate or Bachelors Degree in English, Business Administration, or related field.

2. Good communication skill (both English and Vietnamese).

3. Having basic ITA Certificate equivalent to level A

KEY COMPETENCIES

1. Proficient in office computers 

2. Good communication skills 

3. Flexible working skills 

4. Listening and note-taking skills 

5. Teamwork skills