TASK DESCRIPTION:

TASK REQUIREMENTS:

1. Coordinates KAF computer hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation.

1. Assists in the processes, by which requests and inquiries related to KAF computing, local area networks (LAN), wide area networks (WAN), host systems communications are received, screened, prioritized, and resolved.

1. Receives calls for assistance, installations, and general maintenance; logs calls and takes appropriate action to ensure a satisfactory response with acceptable timeframes for the user community; provides management and status reports on all requests.

1. Installs, tests, and maintains a variety of personal computing and network hardware and software systems; performs diagnostic tests, modifies or repairs hardware to the board or component level; gathers and records appropriate data related to these functions.

1. Provides support to a diverse user community which includes KAF Officers, administrative staff, CMS personnel and KAF Soldiers in the proper application of existing or new KAF computer software and hardware systems; coordinates all requirement related to troubleshooting and basic repair.

1. Maintains a high level of PC knowledge and assists in the recommendation processes for personal computing hardware, software systems, and host system data communications requirements.

1. Interfaces with the CMS Site Manager and KAF Officers for the purpose of establishing and maintaining a source of hardware systems, components, parts, and peripheral devices; problem resolution; and training and in-service programs.

1. Responds to a rapidly changing technical environment and the requirements to the user community.

1. Ensures that a complete inventory of supplies and parts are maintained and that all shortages are ordered in a timely manner.

1. Plans, organizes and coordinates daily schedules for all sites.

1. Utilizes personal computing hardware and software word-processing, spreadsheet, and database applications to perform basic duties including documentation, reporting, scheduling and user support.

1. Maintains an advanced and current level of technical knowledge and skills involving personal computing and software architecture, implementation, and troubleshooting.

Cont’d

MINIMUM PERSONNEL QUALIFICATIONS:

1. Equivalent of the completion of the twelfth grade and an Associate of Arts Degree in a computer related technology. Degree may be substituted by experience of an exact nature.

1. At least four (4) years’ experience in a hardware support capacity, one (1) year of which includes working in support of IETMs or AME environments.

1. Knowledge of Windows, DOS, Novell, Windows 2003 and XP, Microsoft Office, troubleshooting tools, LANs, WANs, computing hardware repair; PC software applications high speed networking; proper office methods and practices; modern computer techniques, methodologies, principles and practices.

1. Knowledge of Windows 2003 Server, PC Tablets, HP, Compaq and Dell workstations and Panasonic CF-30 Toughbook computers.

1. At least three (3) years of increasingly responsible experience in a hardware and software support capacity in a user-oriented environment. Hardware experience must include Windows/DOS systems, printers, modems, scanners, other peripherals, and terminals/equipment connected to centralized host systems and servers. Background in the installation and trouble-shooting of desktop software applications.

1. DBA for AME system and or IETM program is desired but not required.

1. A+ certification desired, but not required.

1. Naval Aviation environment experience is preferred.

1. No security clearance required.