•  Proactively follow up on open baggage files after 5 days, request documents, and perform secondary tracing via phone, email, and WorldTracer. If tracing fails, prepare files for Customer Relations compensation.
• Provide helpdesk support and manage inquiries, including social media.
• Handle complex cases from Lost & Found and call centers, coordinate with delivery agents, and monitor subcontracted tracing.
• Maintain statistics, perform quality checks, and support improvement actions.
• Act as back-up for the Baggage Services Teamleader during absences.

At Brussels Airlines, we believe in making people grow. Therefore, we are not looking for white ravens: we are looking for people that match with our company’s goals and culture, and that can elevate us to even higher heights.

• Higher secondary education
• Trilingual Dutch/French/English (spoken & written)
• Experience in baggage handling and secondary tracing is an asset
• Very good administrative skills, accurateness is a must
• Good communication skills and assertiveness
• Problem solver attitude and team player mind
• Able to comply with rules and regulations, good sense of responsibility and work ethics
• Stress resistant
• Flexible mindset: as back-up/stand-by for operational needs, adaptable to a very changing environment, and being able to work in a multicultural environment.