Vice President, Technical Services

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

JOB SUMMARY

The Vice President of Technical Services position has the responsibility for key supporting business units within Operations to include; Engineering, Scheduling & Key Accounts, Operations Excellence & execution of Key Strategic initiatives across the enterprise.

WHAT YOU CAN EXPECT

The Vice President of Technical Services will be a key leader of the senior leadership team that executes tenants of a 5-year strategy. This role will lead an organization that is designed to drive process improvements and operational efficiencies across the enterprise. The ideal candidate will have a strong operational background in MRO operations, continuous improvement, change management coupled with strong analytical and consulting skills.

KEY RESPONSIBILITIES

• Leadership & Strategy:
  • Develop & implement strategies to drive improvement initiatives across the enterprise.
  • Maintain a collaborative approach to identify, prioritize and execute improvement initiatives.
  • Collaborate with other key peer groups & stakeholders to conduct analysis to help prioritize initiatives.
  • Facilitate workshops with operational leaders to gain understanding and consensus on the development of execution plans.
  • Foster an organizational culture of talent and succession development as a springboard for larger operational opportunities for team members.
• Process Improvement:
  • Analyze current operational processes to identify areas for improvement.
  • Utilize best practice methodologies to streamline processes which improve the safety, quality and timeliness of work while also maximizing profitability.
  • Develop and implement standard operating procedures (SOPs) to drive consistency and quality while supporting strategic initiatives
• Operational Alignment:
  • Collaborate with Peer Business Unit Leaders / General Managers to develop capabilities and capacity requirements.
  • Partner with Program Managers on execution of initiatives
  • Leverage an enterprise mindset when establishing initiatives that are tangible, repeatable & scalable
• Performance Management
  • Utilize key performance indicators (KPIs) to measure operational efficiency and effectiveness.
  • Monitor and report on operational performance, using data-driven insights to inform decision-making.
  • Drive accountability and ownership for achieving performance targets.
• Change Management:
  • Lead change management efforts to ensure successful implementation of process improvements.
  • Engage and communicate with stakeholders to gain buy-in and support for operational changes.
  • Development and implement training and support to teams to ensure smooth transitions and adoption of new processes.

KEY RESULTS

• Implementing tenants of the 5-year strategy:
  • Improved Labor Utilization
  • Improved Billability of applied labor hours thru process & standards
  • Increased ELR (Effective Labor Rate) across a list of prioritized programs/locations
  • Implementation of Centralized Scheduling
  • Define and implement a production control methodologies
  • Design and implement Resource Planning
  • Assist in defining and designing a customer facing tool as part of the Customer Experience transformation
  • Turn around Time (TAT) reduction initiative across retail sites
  • Partner with stakeholders to initiate and implement parts inventory management to support TAT and efficiency initiatives
  • Transition Engineering to a profit center

QUALIFICATIONS

• Bachelor’s degree in Aviation Management, Business Administration, Engineering, or equivalent licensing and operational experience.
• Strong background in analytics & change management; i.e. Consulting, and/or Project Management Office (PMO), etc.
• 10+ years in Maintenance, Repair & Overhaul (MRO) environment(s)
• Proven abilities to optimize work processes, navigate challenging situations and meet operational targets.
• Exceptional communication skills, with the ability to influence and engage stakeholders at all levels.
• Advanced computer experience or training required.

SUPERVISION

• Will work under supervision of President & COO.
• Direct supervision of Scheduling, Engineering & OpEx Team Member(s).
• Work with other Business Unit Leaders (VPs/GMs), Program Managers and Team Leads on multiple projects in a cooperative manner.
• Partner with other key enterprise stakeholders (FP&A, IT, PMO, Facilities, HR, etc.) in brining along ideas and gaining support for initiatives.