Every WestJet journey has the potential to enrich lives; a career with us is no exception.
WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.
Join us and love where you’re going.
Overview of the role:
We have big plans at WestJet. If you care deeply about building amazing experiences, are endlessly curious, skilled at delivering a vision and aren’t afraid to challenge the status quo, we’d love you to help us bring those plans to life. We are looking for a Senior Product Owner to join our Account & Rewards team to help build an elevated guest experience. Working alongside the Portfolio Manager and a group of like-minded product owners, developers, and stakeholders, you’ll help to build and execute a strategy to improve guest experience and increase member engagement.
The ideal candidate will have extensive experience delivering product strategies, a strong understanding of best practices in mobile and web UX & technology, and expert product management skills. They will also be a champion for digital channel performance, delivery and passionate about product development. They will have experience driving conversion, loyalty program engagement, and/or personalization across web and/or mobile apps. This individual should exhibit a high standard of excellence, enjoy challenges, be results-driven, and demonstrate the ability to work in an agile environment.
In return, you’ll get to work with people who are:
- High performing and ambitious
- Data driven and UX obsessed
- Social, welcoming, curious, and open
- Leaders who care deeply about your well-being, development, and success
Key deliverables include:
- Apply a data driven approach to define, prioritize, and validate the Product roadmap and backlog, using multiple data sources and customer insight (qualitative and quantitative) to continuously drive improvements in the user experience, conversion, and engagement with the WestJet Brand.
- Lead end-to-end Product initiatives including using research and discovery, development of user flows, wireframes, and stories (with UX/Design), and ongoing optimization in an Agile manner using Scrum methodology
- Manage team deliverables and timelines related to projects, resolving conflicting priorities or removing scope where needed
- Define key metrics for digital initiatives and projections/estimated impact while serving as champion on digital channel performance
- Research, recommend and lead implementation, where applicable, and suggest enhancements based on analysis of competitive digital channels and industry trends
- Influence and assist on strategic vision for Account & Rewards products, using it to establish product strategies, identify KPIs, and assist in developing short- and long-term roadmaps
- Develop and manage relationships with business stakeholders to gather well-defined requirements in line with business objectives and manage expectations as well as gain sign off on deliverables
- Identify and develop solutions to understand guest pain points and growth opportunities, along with evaluating market trends.
- Build close, collaborative relationships with developers, design, user experience research and IT partners
- Work with teams across the organization to develop and implement go-to-market plans that drive app usage and create awareness of mobile functionality and the value our apps deliver.
Experience and qualifications:
- Completed Diploma or Bachelors Degree (Technical/ Business/ Science)
- Minimum 7+ years of experience working in digital or emerging technology
- 3+ years of experience working with a digital product (e-commerce, travel, profile, or loyalty is an added benefit)
- Experience managing web and mobile designs with a large consumer footprint
- Experience working in and leading cross-functional teams in an agile environment
- Experience defining scope and managing key deliverables for large projects
- Experience with software development and an appreciation for project management
- Sharp analytical and problem-solving skills, with a high level of attention to detail
- Experience in conversion optimization testing
- Excellent detailed written, verbal, presentation skills
- Proven experience in backlog grooming, user story development and prioritization
- A working history that shows a commitment to transparency, trust, and collaboration across all levels of seniority
- A love for education and learning about best-in-class practices, customer experiences, and industry
- Willingness to mentor junior Product Owners on team
- Advanced knowledge in the following practices (preferred):
- User Experience within responsive design
- SCRUM/Agile Development
- Web Analytics and KPIs
The benefits of being a WestJetter:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit? Apply now!
About WestJet Group of Companies
Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.
Our Safety Promise
At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.
WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.
Our Commitment to Diversity and Inclusion
We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.
For more information about everything WestJet, please visit WestJet.com.
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