Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
Are you a decisive aviation leader who thrives under pressure and knows how to turn critical situations into customer wins? As Senior Manager AOG & Line Maintenance Operations – EMEA, you lead 24/7 regional Aircraft on Ground (AOG) and Line Maintenance operations, ensuring rapid, safe, and cost-effective recovery of grounded aircraft. This is a high-impact leadership role where operational excellence, customer experience, regulatory compliance, and financial performance come together.
You are fully accountable for delivering outstanding support to global customers — on time, on budget, and without compromise on safety.
Your role
- Lead Critical Operations: Drive end-to-end AOG response across EMEA, from engineer dispatch and parts logistics to customs coordination and return-to-service.
- Own Complex Escalations: Act as the senior escalation point for high-impact and time-critical events.
- Deliver Performance That Matters: Monitor and optimize response times, recovery metrics, service levels, and cost control.
- Strengthen the Network: Oversee Line Maintenance stations and proactively assess expansion and capability needs.
- Ensure Compliance Without Compromise: Guarantee adherence to aviation regulations, national authorities, and company safety standards.
- Build High-Performance Teams: Lead, coach, and develop a regional 24/7 operations team, fostering accountability, engagement, and continuous growth.
- Drive Commercial Accountability: Set clear sales and margin targets while ensuring accurate quoting, invoicing, and financial closure.
- Collaborate Across Functions: Partner closely with Maintenance, Engineering, Supply Chain, Sales, and Finance to ensure seamless execution.
- Shape the Future: Champion process improvements, digital tools, KPI transparency, and strategic development initiatives.
What we offer you
- International Environment: Work across borders in a dynamic, fast-paced aviation setting.
- Growth & Development: Opportunities to expand your leadership impact and shape operational strategy.
- Values-Driven Culture: Be part of a culture built on Trust, Honesty, Alignment, and Transparency; where teamwork, accountability, and respect define how we work.
Your profile
- 5+ years of leadership experience in aviation, MRO, or production environments
- Proven success managing regional or multi-site teams
- Strong technical aircraft maintenance background
- In-depth knowledge of EASA regulations and aviation compliance frameworks
- Experience with SAP ERP (or similar) and project cost control
- Customer-first mindset with strong commercial awareness
- Calm, decisive leader in high-pressure situations
- Analytical, structured, and solution-oriented
- High ownership, accountability, and integrity
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.
