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DescriptionJob overview and responsibilities
The Senior Investigator, External Investigations protects the organization by leading complex, high-risk investigations that safeguard company assets and ensure program integrity. This role is responsible for conducting prompt, thorough, and confidential investigations involving theft, fraud, and policy violations by non-employees and travel agencies.
The position encompasses both proactive and reactive investigative efforts, leveraging intelligence and data to identify and mitigate risk. In addition, the Senior Investigator serves as a subject matter expert and key stakeholder, supporting enterprise-wide initiatives and strengthening investigative standards across the organization.
- Lead and execute complex investigations involving theft, fraud, and policy violations, including matters related to Electronic Travel Certificates, the MileagePlus program, travel agencies, and the Contract of Carriage
- Manage high-volume engagement with customers, members, and external parties—including travel agents and mileage brokers—via phone, email, and written correspondence to gather evidence and resolve investigative matters
- Assess and validate the creditworthiness of new travel agencies prior to authorizing the sale of company inventory
- Adapt and refine Data Warehouse queries to support evolving investigative needs, and recommend new queries based on emerging trends and risk patterns
QualificationsWhat’s needed to succeed (Minimum Qualifications):
- Bachelors degree or related experience
- Demonstrated experience investigating theft and fraud
- Strong investigative capabilities, including interviewing, evidence analysis, fact development, and report writing
- Proven ability to partner effectively with Legal and key stakeholders within a regulated environment
- 2+ years of experience conducting internal, corporate, or regulatory investigations
- Ability to manage multiple investigations simultaneously in a fast-paced environment.
- Analytical mindset with the ability to identify patterns, trends, and risk indicators across cases.
- Proven ability to exercise sound judgment and discretion in sensitive, high-impact matters.
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Masters degree
- Professional certifications such as CFE or equivalent
- Proficiency with dBeaver SQL or other relational database tools
- Working knowledge of ticketing and revenue accounting processes
- Experience with reservation systems
- Advanced proficiency in Microsoft Office applications, including Access, Excel, and Word
The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodationsunited.com","industry":"Industry