Role Introduction
Reports to: People Advisory Manager
The People Advisory team is part of the Business Partner Centre of Excellence (BP CoE) in our People department. This team plays a pivotal role to work with our People Business Partners to provide human resources (HR) support to help our respective business units to achieve broader business goals from, organizational design, change management to HR framework execution.
As the People Advisory Lead, you will act as the subject matter expert on internal HR processes and standards and be responsible for supporting the development and management of our HR governance framework, practices and systems for our ground employees in Hong Kong and outports which you will gain regional exposure working with our counter People teams in our regional offices. On top of the day-to-day HR advisory services from headcount management, employee relations matters to system data management, you will also gain project exposure working closely with our People Business Partners (People BP) on various People initiatives.
This is an 18-month fixed term contract position.
Key Responsibilities
- Drive the creation and upholding of good HR practices internally within the People Advisory team to ensure consistency and compliance
- Provide advice and guidance to line managers and support People BP on People related operations, including standard procedures and best practices and lead people initiatives to meet business and operational needs
- Handle employee grievances and complaint cases
- Work closely with various stakeholders including other People Centre of Excellence teams and shared services team to deliver People Hire to Retire services
- Ensure full and systematic record keeping of required documents including approval records, audit checking reports, and employee personal files
- Support the People Advisory Manager on regular and ad-hoc HR exercises including performance reviews, annual and off-cycle salary reviews, and job rotation
- Drive the review of daily HR processes, e.g. data and case handling practices, templates and documentation standards, etc. and identify areas to drive changes and alignments within the BP CoE as well as other People CoE teams and shared services team
- Drive all process and/or system improvement and self-service automation projects of the HRIS and case management systems to improve daily HR operations experience and ensure data quality
- Ensure that company policies and procedures are consistently and equitably applied with all legal requirements are met, and that positive employee relations are developed and reinforced
Requirements
- Bachelor’s degree in business, HR, psychology or relevant discipline
- Circa 8 years of work experience as an HR generalist or in HR advisory or HR business partnering
- Ability to work with multiple teams and to create positive changes in a collaborative, convincing manner, and to manage client expectations
- Ability to manage difficult situations with tact and diplomacy, to multi-task in a fast-paced environment, and to maintain confidentiality
- Experience working in a matrixed organisation and driving HR projects
- Strong knowledge of Hong Kong Employment Ordinance and desirable of some knowledge of international labour law and practice
- Strong analytical skills and excellent organisational skills
- Strong influencing, consulting and project management skills with a result-oriented mindset and approach
- Excellent written and verbal communication skills including collaboration, coaching and counselling skills
- Excellent interpersonal and stakeholder relationship management skills
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
