Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Operation Support Lead reports directly to the Operation Support Manager and is responsible for all aspects of the Operation Support Coordinator.

The maintenance of a satisfactory quantity and quality of work safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of the Operation Support Manager and assist management in the utilization of tools, equipment and materials. The Lead Agent will be a crucial supporting role in all aspects of import/export cargo matters.

• Excellent written and oral communication skills
• Minimum typing speed of 30 WMP and the ability to learn PC skills and apply knowledge to learn PC skills and apply knowledge.
• Address and adapt to on job situations that require immediate resolution
• Review OST-Coordinator routine reports and correspondence, assist/finalize improvement analysis reports before submitting to OST-Manager
• Enforce company’s Standard Operating Procedures and policies
• Assure proper compliance with local and international laws and regulations
• Follow Dangerous Goods Requirements and Regulation
• Coordinate and delegate project assignments with OST-Coordinator
• Perform hands on training to improve efficiency/effectiveness for all import/export cargo functions

• HS Diploma, GED or Equivalent.
• Must be at least 18 years of age if position requires driving cargo handling equipment.
• Must have a valid drivers license and Port Authority or Airport Authority (if applicable) permit to use ramp side service roads.

• Previous lead experience helpful.
• Knowledge of company operations
• Ability to read, write, fluently speak and understand the English language.
• Knowledge of Worldwide Flight Services Rules and Regulations.

• Ability to lift up to 70 lbs.

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.