Manager - Hub Business Partners

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

The salary for this position is $91,800.00 to $134,640.00, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

Bonus Eligible: Yes

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Job overview and responsibilities
Responsible for supervising Business Partner (vendor) operations at assigned hub station. Supports the day-to-day relationships with Business Partners; interacts with providers on operational issues and local integration. Outsourced areas of focus include: Cabin Appearance, Janitorial, Fueling, Lobby Services, Unaccompanied Minor, Wheelchair, Security, Skycap, and any additional outsourced services as directed. Leads and directs team responsible for supervising station operations Business Partner performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements. Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues. Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates. Manages Business Partner Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations.
• Provides station subject matter expertise in outsourced lines of service
• Oversees the administration of Business Partner operational performance and adherence with United and governmental requirement
• Leads and directs team responsible for supervising station operations Business Partner performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements
• Is primary liaison and collaborator with departmental station leadership on resolution of problems related to Business Partner station operations
• Tracks Business Partner performance within station and responsible for communicating to station leadership and Vendor Planning
• Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates
• Conducts regularly scheduled performance reviews with suppliers to review performance against goals and Service Level Agreements
• Responsible for reviewing customer and reliability metrics, setting locally required goals and developing a foundation for ensuring operational success
• Escalates Business Partner performance issues in partnership with Vendor Planning in accordance with the Service Provider Governance Manual
• Participates in corporate quarterly performance reviews
• Collaborates with the Vendor Planning team, AO Planning Groups, Quality Assurance, Safety, Security, Station Leadership and Supplier Leadership to analyze operational and safety data and define and implement appropriate actions to drive station performance
• Maintains current understanding of scope of work and specific requirements for Business Partner contracts in subject areas to ensure that providers are delivering what is required in accordance with the contract
• Ensures local reconciliation process is in compliance and administered for proper payment of invoices in accordance with contract elements Participates in development and implementation of procedures designed to reduce costs or improve service quality provided by service partners
• Serves as key stakeholder for any station supplier transformations
• Keeps current on automation, HR and industry issues that may impact Business Partner systems and operations
• Manages Business Partner Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations, as well as training requirements
• Manages real time training, intervention, and enforcement with regards to safety in partnership with vendors, United and United Express Partners
• Manages supervisor(s) who is/are responsible for Business Partner safety compliance by providing aircraft damage and employee injury investigation support
• Responsible for content of presentations for Accident Review Board Responsible for ensuring suppliers are compliant with all mandatory training requirements

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

WHAT’S NEEDED TO SUCCEED (MINIMUM QUALIFICATIONS):
• High School Diploma or GED/Education equivalent
• 3+ years of related experience, in lieu of a degree
• Multi-discipline field leadership experience with preference for General Manager experience
• Minimum 3+ years’ experience in Airport Operations or related field
• Airline and/or airport operations in a large station/ hub setting
• Understanding of union environment and CBAs
• Strong communication and presentation skills, both written and verbal, performance management, problem solving, decision making, innovation, team-building, and interpersonal skills
• Ability to interact, communicate, and influence individuals at all levels of the organization
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• United will consider applicants with criminal histories consistent with Fair Chance Ordinance

WHAT WILL HELP YOU PROPEL FROM THE PACK (PREFERRED QUALIFICATIONS):
• Bachelor’s Degree
• Project management principles
• Experience working with service provider (Vendor Management)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.