As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role:
Are you passionate about technology and customer satisfaction? Do you excel in managing technical relationships and leading teams? British Airways invites you to join our Distribution team as NDC Operations Manager.
What you’ll do:
As a NDC Operations Manager, youll lead our Distribution Operations team ensuring stability and performance of our New Distribution Capability (NDC) systems. Your role will involve strategically thinking about operation performance, championing the customer experience through our technical helpdesk, and driving efficiencies in offline servicing.
In addition, we expect you to:
- Drive continuous improvement through process improvements to enhance efficiency, reduce risk, and explore the use of AI
- Promote operational excellence, troubleshooting and resolving operational issues related to NDC.
- Lead and coach this team to exceed expectations while ensuring a positive atmosphere
- Ensure that diversity, fairness, consistency and transparency are fundamental drivers of the team
What you’ll bring to British Airways:
The ideal candidate for the Customer Success Manager role at British Airways is an experienced IT operations leader with a strong track record of managing technical teams, particularly in environments like IT helpdesks or product development. You’ll need to be agile, excel in communication, able to convey complex technical concepts to senior stakeholders. You should be highly organised with a data-driven approach to decision-making. Ideally, you’ll also bring knowledge of airline distribution systems, particularly NDC.
Your experience:
A good technical understanding and experience of managing an operational IT environment is essential, along with experience working with senior stakeholders particularly in agile situations.
Preferably hold a bachelors degree in a relevant field or have equivalent experience.
What we offer:
In addition to a dynamic and challenging role where you can lead a team, leverage your technical expertise, and enhance customer satisfaction; We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.