Purpose:

The Cabin System Manager is responsible for driving the growth, performance, and expansion of Citadel’s inflight connectivity programs, including the Starlink integration program, and growing partnerships with additional connectivity providers. This role will lead end-to-end program objectives (sales to delivery) and establish clear performance metrics for commercial, schedule adherence, profitability, reliability, and customer experience.

Essential Job Functions:

• Serve as the primary point of contact for clients, acting as the main program liaison between Citadel, customer, connectivity vendor, and suppliers for each project.
• Partner closely with Engineering and Operations teams to develop tailored connectivity packages that align with customer requirements and business objectives.
• Manage program scope, schedule, budget, and quality while ensuring alignment with business goals and regulatory compliance.
• Meet KPIs related to sales growth, program profitability, project delivery timelines, client satisfaction scores, and system performance reliability.
• Drive customer engagement by collaborating directly with clients and stakeholders throughout the design and delivery process.
• Develop sales proposals, technical presentations, and pricing strategies to secure new connectivity business.
• Conduct financial analyses, forecasts, and ROI assessments for all connectivity programs to ensure profitability and efficiency.
• Coordinate with third-party vendors, OEMs, and service providers to manage system integration, certification, and installation activities.
• Monitor connectivity trends (e.g., SATCOM, Wi-Fi, network security, in-flight entertainment) and recommend innovative solutions to enhance the customer experience.
• Provide regular executive reports summarizing KPI performance, risk assessments, and strategic recommendations for continuous improvement.

Minimum Qualifications or Experience:

• Bachelor’s degree in Aviation Management, Engineering, Business Administration, or a related field.
• 5+ years of program or project management experience in the aviation industry, preferably in aircraft completions, modifications, or in-flight connectivity.
• Demonstrated success in meeting or exceeding performance KPIs related to sales, program delivery, and customer satisfaction.
• Strong understanding of aircraft connectivity systems, including SATCOM, Wi-Fi, routers, and cabin network architecture.
• Experience with CRM and project management tools such as Salesforce, Smartsheet, or MS Project.
• Excellent communication skills with the ability to translate technical information for executive and client audiences.

• Master’s degree in Business Administration, Engineering, or Aviation Management or equivalent industry experience.
• PMP or equivalent project management certification.
• Experience within VIP or VVIP aircraft completions, refurbishment, or modification programs.
• Familiarity with FAA, EASA, and OEM certification processes
• Proven track record in developing and achieving KPIs focused on sales revenue, project efficiency, client retention, and quality performance.