Telecommunications Network Engineer

Job Description:

DPP is seeking a Telecommunications Network Engineer for an opportunity with our client in the healthcare insurance industry.

Work location: Partial onsite (Tues., Wed., Thur. and as needed)
Hours: 40 hours per week, 8:30AM – 5:00PM. Some on-call and weekend work required.
Duration: 10 months
Terms: W2 contract (contract to hire)

Position summary:

Lead the design and development of Avaya Call center (IVR, digital, call routing, Vectors, VDNs).
Produce high-quality technical and functional documentation, including FRDs, workflow diagrams, and integration specifications.
Participate in and/or lead discovery and design workshops with business and technical stakeholders.
Strong communication and presentation skills.
Ability to mentor junior developers and influence architectural decisions.

Required technologies:

Avaya and CCaaS Call center platforms
JavaScript, Python, or Node.js
GitHub, ServiceNow, Azure
Knowledge of LAN, WAN, SD WAN, VPN, and cloud networking solutions

Nice to have:

Genesys Certifications such as:
- Genesys Cloud CX Developer (CCX GCD)
- Genesys Cloud CX Architect (GCX ARC)
Lucid Charts or other workflow modeling tools.

Minimum required work experience:

8 years of related telecommunications/VoIP experience

About the team:

The DLS Telecom team is a mix of 3 Telecom Engineers and 4 Telecom Analysts. The team works on call centers on Avaya Platform and supports the TFNs for call centers on Genesys Cloud system.

Required education/equivalencies:

Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
OR, 4 years job-related work experience (total 6 years without a degree)

Interested? Learn more:
Click the apply button or contact our recruiter Harrison at Harrison.Donahuedppit.com to learn more about this position (26-00633).

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Job Ident #: 26-00633

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/

DPP® specializes in placing highly qualified information technology professionals in both contingent and direct hire opportunities in private industries such as healthcare, insurance, banking, utilities, energy, manufacturing, federal and state government...

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Job Info

Location

Columbia, South Carolina, United States

Type

Permanent

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/