Platform Engineer – Service Now
Luton/Hybrid
TEAM
The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions.
I&O Platforms are part of the ITSO organisation and form the backbone of easyJets technology capabilities. They underpin nearly everything we do at easyJet - from providing transparency on the state of our technology services to ensuring efficient and secure hosting of our data. Effective I&O Platforms are critical to enabling our future growth aspirations and our ambition to become Europes most loved airline.
JOB PURPOSE
The Platform Engineer is contributing to the seamless delivery of all IT services for their Platform. This role designs, builds, tests and scales services within a specific I&O Platform. It is heavily involved in design and implementation activities that result in new or improved I&O capabilities, and it brings skills and expertise to such areas as automating tasks (e.g., cloud, network, etc.), provisioning and configuration management; and other aspects involved in preparing and optimising I&O solutions.
The Platform Engineer collaborates closely with Platform Architects, product/platform teams, security, and network specialists, as well as other roles, particularly those in the infrastructure and operations. Being an approachable team-player is therefore crucial for success. The Platform Engineer is expected to demonstrate strong attention to detail and a customer-centric mindset.
JOB ACCOUNTABILITIES
The Platform Engineer is working within the I&O Platforms team and is assigned to the IT Common Tools Platforms. The role reports to the Platform Lead.
The Platform Engineering Specialist is responsible for different areas within their assigned Platform, as specified below:
Engineering Management
- Lifecycle Management
- Quality Assurance
- Release Platform Engineering & Configuration
- Maintenance, Support & Troubleshooting
- Reliability Engineering & Performance
- Task & Process Automation
Architecture Management
- Security & Compliance By Design
- System Optimisation & Improvement
- Technology Evaluation & Selection
- Research & Innovation Management
- Disaster Recovery Management
SPECIFIC PLATFORM SKILLS
- Experience or Knowledge of IT Service Management: Now Platform
- Experience of Enterprise Agile Planning: Jira
- Experience of Team Collaboration tools: Confluence
- Experience of Release & Deployment tools: Terraform