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WELCOME TO SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward, we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job? The adventure begins right here, with you, at SITA.
PLEASE SUBMIT YOUR RESUME IN ENGLISH
ABOUT THE ROLE & TEAM
As a Senior Accounts Receivable Analyst, you will support the end-to-end invoice to cash process and act as the main point of contact for customer billing and debt matters. You will help manage accounts receivable, ensuring timely cash collection in line with Credit Management best practices. Working closely with regional customers, you will help maintain customer debt at or below corporate targets while contributing to overall customer satisfaction with billing.
WHAT YOU WILL DO
- Execute debt collection for an assigned portfolio of regional customers.
- Serve as the main contact for invoice validation, billing queries, and account statements.
- Manage live accounts to support SITA’s cash flow forecasts.
- Proactively contact customers on due payments and allocate payments accurately.
- Reconcile disputes and historical debts with customers.
- Collaborate with internal teams to resolve issues affecting cash collection or revenue recognition.
- Build relationships to agree on repayment plans and manage service suspension for non-payment per policy.
- Address customer satisfaction issues and provide training on invoices, payments, and billing tools.
- Develop action plans based on customer surveys, complaints, and escalations; propose solutions.
- Maintain and update customer data in CMS for reporting, billing, and escalation purposes.
Qualifications
ABOUT YOUR SKILLS
- Bachelors degree in business or economics (or 2-years certificate plus degree equivalence acquired through working experience and training)
- Minimum of 5+ years of experience in billing debt collection.
- International Debt collection or Customer Billing experience an advantage.
- Fluent in English, Portuguese and advance Spanish speaking skills.
- Advanced user of MS Excel to manipulate & consolidate debtor or billing data and MS Office Lotus Notes
- Strong relationship management skills and able to work across culturally diverse teams.
- Effective communication skills including negotiation and presentation
- Strong Financial Acumen & Attention to Detail
- Member of ICM (Institute of Credit Management) an asset.
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
