Language RequirementsEnglish / AnglaisFlexible Work Agreement TypeRemote / Travail à distance
Posting End Date2024-10-08
Job GradeATP-5
Pay Range$68,256 - $85,317
Job SummaryThe Flight Billing Specialist is responsible for ensuring that all invoices and financial transactions are processed accurately and timely. This role involves working closely with our customers, the Flight Data Administration, Customer Stakeholder Services, and Accounts Receivable departments to resolve billing issues and provide exceptional customer service. The ideal candidate will have a strong attention to detail, problem-solving skills, excellent communication, the ability to work with multiple complex systems, exceptional customer service skills, and the ability to manage workload and deadlines.
Job DescriptionWhat NAV CANADA offers you:
- Challenging, team-oriented work environment
- Competitive compensation and flexible benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce
Key Accountabilities:
- Manage multiple workstreams accurately, ensuring they shift priorities to meet upcoming deadlines.
- Process invoice-related data and financial transactions using billing software and third-party databases.
- Offer assistance and act as a point of contact for customers seeking guidance on administrative flight billing processes, procedures, policies, and requirements.
- Ensure the accuracy of customer account data in both the ERP and Billing systems by creating and validating account information and conducting regular maintenance.
- Identify and resolve national and international unknown ownership customers for billing, data error correction, or adjustments, including missing registration reports, and ensure data information for accuracy.
- Review and complete peer-to-peer quality assurance reviews of less complex cases assessed at a medium or lower category to ensure completeness and accuracy when needed.
- Complete data entry, review, and verify the accuracy of billing data, including small general aviation customers to large airline fleet information, daily flight data files, and other financial information
- Work with customers and other NAV CANADA stakeholders to resolve billing issues and provide exceptional customer service.
- Monitor customer accounts to ensure accurate and up-to-date information.
- Plays a role in collecting, consolidating, and analyzing monthly invoices, proactively identifying anomalies, discrepancies, and potential issues. Collaborates with management to recommend solutions and support data analysis initiatives.
Job Requirements
Education:
- Completion of secondary school and a college diploma in a business-related discipline or equivalent business experience
Experience:
- Experience working in fast-paced environments, managing multiple tasks and deadlines, and have developed strong time management skills.
- Experience working in billing, accounting, or finance roles where meeting tight deadlines is critical would be beneficial.
- Experience in data analysis or reporting. I.e. experience with financial reporting and working with large data sets would also be beneficial.
- Experience and Knowledge in the use of office computer software applications and reporting tools such as the Microsoft Outlook, Word, Excel
Knowledge:
- A high level of knowledge of the Billing Solution, knowledge and understanding of Customer Management in Workday, customer case management in NetSuite, and querying and investigation in the Flight Billing System.
- Knowledge of billing and invoicing procedures.
- A fundamental knowledge of accounting principles is important for a Flight Billing Specialist
- Industry-specific knowledge related to billing procedures, terminology, and practices within the aviation industry.
- The work requires considerable knowledge of third-party database researching tools used to find owner/operators of aircraft.
Abilities:
- Ability to operate multiple custom solutions to complete task, including the Billing System, Flight Data information System, Enterprise Resource Planning system, and Customer case management system.
- Ability to effectively prioritize, plan, and execute tasks/projects.
- Ability to analyze situations and identify and resolve problems in a complex environment with a keen eye for detail to ensure accuracy.
- Attention to detail, such as data entry or quality control.
- Previous customer service or client-facing roles. Ability to work in a team environment and collaborating with others to solve problems.
Personal Suitability:
- Effective communication skills are crucial for a Flight Billing Specialist to interact with customers, and internal stakeholders.
- Analytical skills are valuable for a Flight Billing Specialist. Able to analyze billing data, identify discrepancies or errors, and reconcile accounts accurately.
- Good problem-solving skills
- Ability to effectively make decisions in a complex work environment.
Working conditions:
- For this position, based out of Ottawa Head Office, NAV CANADA is recruiting top talent within a reasonable commutable distance, and we are offering the flexibility for new team members to work remotely or in a flexible work arrangement.
NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for an interview will be contacted.
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