Vision: Serve as a key liaison with a variety of different parties and deliver world-class service to all our customers.

Mission: Co-coordinate a SAFE, on time aircraft turn around process and uphold the Delta customer experience to its highest possible standards.

As a Red Coat you are the face of Delta at Aéroport International Blaise airport. A Red Coat acts as a customer service agent, so, you are accountable for maintaining a high-visible presence in all customer facing situations. A Red Coat interacts, steers, and controls the work routines with internal and external parties and keeps track of vendor’s performance. Together with the Operations Service Manager, you will report to, you will play a critical role in the SAFE and on time turn around process of our airplanes. While at the same time, you are also making sure that our customers are taken care of with the standards of customer service that they can expect from Delta Air Lines.

• Practices safety-conscious behaviors in all operational processes and procedures, including in Below Wing operations that you may be called to oversee as well.

• Creating an environment for operational excellence by efficiently coordinating, monitoring all aspects of the operation, including both above and below wing, and ensuring irregular operations are handled as quickly and effectively as possible.

• Excels in Customer Service.

• Willing to attend additional training for job qualifications.

• Work a flexible schedule including afternoons, evenings, weekends, and holidays, according to flight schedules.

• Display positive attitude inside and outside of work.

• Wear Red Coat uniform when overseeing Above Wing Operations.

• Always following uniform guidelines when wearing the uniform.

• Obtain and maintain GSC and CRO qualifications.

• Act as a Complaint Resolution Official (CRO). Which is to assist customers in any situation related to discrimination, accommodations, or services with respect to customers with disabilities.

• Proactively greets customers, assesses their needs, explains Deltas available technology alternatives, and directs them appropriately.

• Engage with customers and create “Moments that Delight” ensuring the highest level of customer experience.

• Build and maintain positive relationships with vendors and business partners and peers.

• Additional tasks and responsibilities will be assigned based on operational and business needs.

• Consistently makes safety and security, of self and others, the priority.

• Demonstrate that privacy is a priority when handling personal data.

• Embrace diverse people, thinking, and styles.

• Must be at least 18 years of age.

• Must be proficient in French and English.

• Should be able to read, write, and comprehend detailed job instructions.

• Must have strong listening and communication skills to identify customer needs and to provide directions appropriately.

• Must be able to lead Delta or ground handler’s customer service agents and collaborate with Business partner security managers and ground handler’s Below Wing leaders.

• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.

• Possess basic computer skills and be proficient in Microsoft Office applications.

• Must have a working knowledge of Delta policies and procedures.

• Must be able to balance multiple priorities within established time constraints.

• No history with law enforcement (due to background screening for Airport access pass).

• (If transferring internally) Must be performing satisfactorily in present position.

• Must have authorization to live and work in Senegal at the time of applying to this position.